Posted 3/20/20: DOWNLOAD
CS Tech is taking the following actions to ensure uninterrupted connectivity for everyone in our community that needs it:
- No Disconnects or Late Fees: The coronavirus pandemic is causing many hardships. Now thru May 15th, 2020, if you find yourself in financial trouble and unable to pay your bill, we are here to help you. We will not disconnect a customer’s internet or phone service during this period and will credit any late fees if you contact us and let us know that you can’t pay your bills due to a related job loss. Our care teams will be available to help, contact us at 608-744-2154 if you need special assistance.
- Internet service for students: As part of our commitment to our communities, we are currently working with the schools studying the possibility of offering a form of Internet service to families with students that do not currently have internet service, especially if school is suspended indefinitely. If more information becomes available, we will communicate it immediately.
- Unlimited Data: With the possible need to work and educate from home, we want our customers to access the internet without concern for data caps. We have none in place today.
- Network Quality: Underpinning all of these efforts, is our commitment to provide our community the highest quality service possible. Our network operations staff and technicians continually work to ensure top notch network performance and reliability. Please let us know if there are any service effecting matters and we will work to resolve them as quickly as possible.
Posted 3/19/20: DOWNLOAD
We have made several changes to our work practices that include maintaining a social distance of at least six feet and the use of gloves when entering your home or business. Also, to maintain a healthy workforce, we are postponing non-essential work. We will remain focused on all activities that continue to provide safe and reliable operations.